Presentation Title: Best Practices for Maintaining Siebel CRM
Speaker: Mr Alkesh Lakhani
Company: Oracle
Presentation abstract: Oracle’s Siebel Customer Relationship Management (Siebel CRM) is at the center of your business. In this session, hear from Oracle experts about how to take full advantage of all the great Siebel support tools, resources, and product updates you’re entitled to through Oracle Support. You will learn how to work more efficiently, upgrade more easily, and effectively manage risk. Topics include configuration management tools, maintenance advisors, how to stay in touch via social media and the My Oracle Support Community. Come hear about upgrading: the why and how, including automation of the upgrade process. New users and experts alike will walk away with fresh ideas and easy-to-implement next steps.
Presentation begins: 08/12/2014 15:00
Presentation duration: 50
Presentation content level: 3 (1 = indepth, 5 = strategic overview)
Audience experience: Experienced (2-3 years)
Audience function: Customer/Senior Manager, Product Expert, Product User
Speaker biography: Senior Technical Support Engineer working for Oracle for past 14 years. Specialize in Installation, Upgrade and Security of Siebel CRM products.
Related topics: CX: Service
Hall: Room 11C