Presentation Title: CRM Community Keynote
Speaker: Mr Scott Eggleston
Company: Oracle
Presentation abstract: Customers have many choices today. So it is critical to make their experiences as simple, consistent, and relevant as possible as they move throughout the customer lifecycle, from buying to owning - and back again. Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can definitively differentiate themselves across all channels, touch points, and interactions. From marketing to sales, delivery to support, and initial engagement to rewarding relationship - with Oracle's customer experience solutions you can broaden offerings, create new revenue streams, capture new business and expand opportunities with existing customers.
Presentation begins: 08/12/2014 09:30
Presentation duration: 50
Presentation content level: 3 (1 = indepth, 5 = strategic overview)
Audience experience: All experience levels
Audience function: Customer/Senior Manager, Functional Manager, Oracle, Partner, Product Expert, Product User
Speaker biography:  Scott Eggleston is Senior Director of Product Strategy, focused on Siebel and CX Industry product strategy. Scott has been with Oracle since the Siebel acquisition in various sales and product development roles, including time with the CRM On Demand and Oracle Sales Cloud product lines. Prior to Siebel, Scott was in corporate IT at Chevron and American Airlines and at software vendors such as Momentum Software and Clarify, where he headed up their professional services organizations.
Related topics: CX: Other
Hall: Room 11C