Presentation Title: CX-Foundation - Making Your CX Strategy Real, Seamless Integration Across All Channels & Applications
Speaker: Mr Shaukat Desai
Company: Oracle
Presentation abstract: The digital revolution is creating a new experience revolution, transforming everyday moments forever. Gone are the days when interacting with your customers was primarily a human experience—face to face, on the phone, in a store, or at an event.
Presentation begins: 08/12/2014 10:30
Presentation duration: 50
Presentation content level: 4 (1 = indepth, 5 = strategic overview)
Audience experience: Expert (3 years+)
Audience function: Customer/Senior Manager, Functional Manager
Speaker biography: Oracle Principal SOA Middleware Sales Consultant Logica SOA/BPM Solutions Architect Oracle Fusion Middleware Consultant Inex BPM Consultant, customers include BNP Paribas, Northrop Grumman and Virgin Trains. Deutsche Bank Analyst Programmer Fujitsu Consultant
Related topics: CX: Marketing, CX: Service, CX: Cloud, CX: Social, CX: Mobile, CX: Other
Hall: Room 13