Presentation Title: The Many Faces of CRM: Case Studies of CX Enablement at Oracle Customers
Speaker: Mr David Moorman
Company: CRMantra
Presentation abstract: Join our session to hear more about the innovative solutions available to maximise your Siebel ROI, enhance the customer experience, and improve overall business performance and satisfaction.

Learn more about customer case studies;

Highlights include:

-Mobile solutions for Sales and Service

-Siebel OpenUI for a multi-channel solution

-Visual Configurator – The multi-faceted solution for Siebel Sales and CPQ

-Usage Analysis – Applying ‘Big Data’ to increase CRM user adoption and usability

Presentation begins: 08/12/2014 17:30
Presentation duration: 50
Presentation content level: 4 (1 = indepth, 5 = strategic overview)
Audience experience: All experience levels
Audience function: Customer/Senior Manager, Functional Manager
Speaker biography:  David is based in the UK and heads CRMantra’s organization in Europe, Middle East and Africa. He is responsible for expanding our practice in EMEA, by developing new business liaising with our partners and providing support for our existing clients. Before joining CRMantra David worked for Siebel/Oracle for 10 years, in a number of Product Management and Sales Consulting roles.
Related topics: CX: Sales, CX: Service, CX: Mobile
Hall: Room 13